This Refund & Cancellation Policy applies to all paid subscriptions to TryOn AI. Payments are processed by our payment partner, who acts as the Merchant of Record.
1. 7-Day Money-Back Guarantee
If you are unhappy with your PRO subscription, you may request a full refund within 7 days of your first purchase, no questions asked.
2. Renewals
Subscriptions renew automatically. Refunds for renewal charges are considered on a case-by-case basis if requested within 48 hours of the renewal date and no significant usage has occurred in that period.
3. How to Cancel
You may cancel your subscription at any time from the Profile → Subscription screen or by writing to billing@tryon.ai. After cancellation you retain PRO features until the end of the current billing period.
4. How to Request a Refund
Email billing@tryon.ai with your registered email address and the order/reference ID from your payment receipt. We usually respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.
5. Non-Refundable Cases
- Requests made more than 7 days after first purchase (except renewals as above).
- Accounts terminated for violation of our Terms of Service.
- Free-tier usage — there is nothing to refund.
6. Chargebacks
Please contact us before raising a chargeback — most issues can be resolved directly and faster.
7. Contact
Billing questions: billing@tryon.ai.